+ What is the process involved with brand, communications or design services?

While every project is unique, there are common elements of the process that Pen & Pixel Union applies to each project, including:


An initial conversation to discuss your requirements, timelines and budget. This can be done over the phone or in person, if you prefer.

Client Brief

A Client Brief template is supplied to you by Pen & Pixel Union to obtain further, specific details regarding your project requirements and expectations.


When Pen & Pixel Union has received your Client Brief, a tailored, written quote can be developed, outlining the project scope, expected timeline, what’s included in that scope of work and what’s not. If you decide to choose Pen & Pixel Union to create and manage your project, your amazing idea will begin to come to life in the next step.

Concept Development

Based on the Client Brief, a concept is developed by Pen & Pixel Union. This is where amazing gets visual and tangible.

Concept Review & Revisions

The concept work is sent for your review. Any revisions that are required to the concept are sent back to Pen & Pixel Union, and revised material will be supplied.

Final Proof & Approval

Pen & Pixel Union will supply a final proof for you to review and sign-off. Once you submit your approval, the final work is distributed to you for your own implementation or sent to the printers (where printing is requested).

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